Here’s a super quick way to get click to dial working on Windows, via your VoIP/SIP phone system (in-house, or hosted).
Before you start, you will need the SIP domain, outbound proxy, and extension credentials. These are the same details you would typically need when configuring a physical SIP phone or soft phone.
Start by downloading my Click2Dial installer, all I’ve done here is packaged the various components you will need to get this working into a single installer file.
You will need to reboot your computer, the modules won’t be loaded until you reboot.
Once you’ve rebooted, go into Control Panel, then Phone and Modem.
You will probably get asked to configure your regional dialling settings – just specify your area code and click OK.
- Select the Advanced tab and click Add
- Select the “SIPTAPI Service Provider” option and click Add
- You will return to the provider list, select SIPTAPI and Configure
- You will need to configure your extension details, just like configuring your desk/soft phone
- Click Apply and Ok, and return to your desktop
Assuming the details you’ve specified are correct for your phone system, making calls should now work.
You can either use Dialer.exe built into Windows, or the command line dialler that my Click2Dial package has installed for you (this method is far more slick).
Using Dial.exe to initiate calls
Click Start > Run > “dial PHONENUMBER“, you can either specify another extension or any normal number you’d like to call. Your desk phone should start to ring, answer and your phone system will begin to dial the PHONENUMBER you’ve specified.
Creating shortcuts to quickly initiate calls
Next create a shortcut on your desktop, right click on your desktop, New > Shortcut, type in “dial PHONENUMBER“, Click Next, and name the shortcut something relevant eg: “Call Bob” (if PHONENUMBER is Bob’s). Double click shortcut, and your desk phone should start to ring.
Now, you can further tweak things, right click on your new shortcut, select Properties, Change Icon, Browse, and in your C:\Windows\ directory you should see dial_home, dial_mobile, and dial_work icon files, pick one, Apply and Ok.
Calling directly from Outlook
You can also trigger calls directly from your Address Book in Outlook. There are issues with Outlook 2013 and the “People” view, which I haven’t found a work around for, however opening the contact card via the Address Book will work.
If you’ve found this post useful, please post some feedback.
I’ve only tested this on a 64bit system – if you’re on a 32bit system, I’d appreciate some feedback, either post a comment or @hamlesh on twitter.